International Quality Assurance Standards (ISO 9002) in an Israeli Hospital
Shaul M. Shasha, Noam Goldstein, Abraham Ofek
Western Galilee Hospital, Nahariya and Ofek Institute, Ramat Hasharon
This hospital has been certified by the Israel Standards Institute as having a quality assurance system fulfilling the requirements of the international standard, ISO 9002. This is the first hospital in this part of the world to be certified as fulfilling this standard. Its adoption is one of several accepted approaches to quality assurance in medicine. World-wide, very few health organizations, including hospitals, have implemented this system successfully. Opinions regarding its importance are divided, mostly because of lack of experience in its application. We describe its features, goals and structure, and its implementation in various sectors, including health organizations. The process of its adoption, application and implementation is described, and the problems which arose are discussed.